Support failed to resolve issues promptly
When things went wrong, the support system did not handle it well. I encountered errors with the dialer and database synchronization that disrupted my workflow repeatedly. Each time, I reached out for help, but the response was slow and often unhelpful. Calls to telephonic support were either dropped or put on long hold, which added unnecessary frustration to the process. The invoicing system also had some glitches, showing inconsistencies that nobody clarified in a timely manner. Despite multiple follow-ups, the resolution was delayed and unclear. Training materials were minimal and did not prepare me for troubleshooting. The automatic updates introduced new bugs, which compounded issues rather than fixing them. Sign-up and payment were straightforward enough, but once operational problems started, the support didn't match the urgency required. I ended up spending more time trying to get basic functionality right than using the software efficiently. The overall outcome was disappointing due to poor handling of errors and lack of prompt communication from the support team.