Support failed to deliver consistent help
Despite several efforts, the support service did not meet my expectations and proved inefficient throughout my use of WFHI’s software. The telephonic assistance, which I hoped would clarify issues with the calling tools and database features, often resulted in prolonged waiting times and vague answers. This ongoing lack of reliable help severely hindered my daily workflow and caused significant frustration. Additionally, automatic updates seemed to intermittently disrupt my software access rather than improve it, which added to the difficulties. The invoicing and payment procedures were relatively straightforward, but the poor communication overshadowed this ease. Given that constant, dependable support is crucial for seamless remote work, the experience left me disappointed. I had anticipated a more professional and timely response to queries, especially after sign-up and training were completed. The continued issues with accessing the features and inadequate support made this product unsuitable for my needs.