Support failed specifically in handling issues
Honestly, I have to say the support really did not handle things going wrong well. Every time I faced an issue with the dialer or database features, calling the support line felt like repeating myself endlessly. They never seemed prepared to take ownership of the problem and often I was just left on hold or passed from one person to another. I gave them multiple attempts to fix or clarify but it didn’t improve. The training was supposed to prepare me for typical problems, but that preparation felt insufficient in reality because the support follow-up was weak. On top of that, issues with automatic updates causing unexpected behavior weren’t communicated well at all. Signing up and invoicing were smooth, but it's the support when things break that matters most and here I found them lacking. Honestly, I feel exhausted narrating these experiences again because the service just never got on top of problems quickly or clearly. This was disappointing as I had hoped for steady assistance throughout the process but instead found that once the tools were in my hands, I was mostly on my own. Their support fades precisely when it is most needed, which is frustrating and leaves me hesitant to continue relying on this software.