Support failed me when error hit, but billing was okay
I wasn’t really sure what to expect when I ran into issues using the dialer and database features, but honestly, the support system didn’t impress me much. When things went wrong, the responses I got were either delayed or didn’t fully address the problem, making me a bit unsure if they understood the issue. That back-and-forth over the phone dragged longer than I would have liked, and I still had to troubleshoot myself after the call ended. The communication felt a little scattered and honestly, it took away from the convenience I thought I would get. On the other hand, the billing and invoicing part was handled fine; all the documents arrived on time and the payment process was easy to follow. It was a relief that at least this aspect worked smoothly while dealing with software support was frustrating. I might consider other options if this support experience is the usual standard because it’s important for me to have reliable help when my work depends on it. So, I’m left thinking if the system is as reliable as claimed.