Support failed me, though sign-up was smooth
You promised a smooth start, but the ongoing support has been disappointing. The setup of the software initially went fine; sign-up, invoicing, and payment processes were handled with clarity, and that part worked well. However, after that, the continuous support you provide has not lived up to expectations. The telephonic support response often felt scripted and insufficient when I encountered issues in the calling tools and database management. Most of the setup had to be figured out by myself without much help from your team. Automatic updates came without clear explanations, which led to some confusion and errors in workflow. Your onboarding process also felt one-off, not ensuring consistent guidance as I tried to integrate remote workflows. The parts that did go well are overshadowed by the amount of frustration caused. I had hoped for a more hands-on, ongoing support system but instead faced repeated obstacles with minimal assistance. If support and communication don’t improve significantly, it’s hard for me to recommend further use of your platform.