Support explanations were often unclear, not very helpful
My experience with WFHI’s support and communication was mixed, leaning towards disappointing. For the most part, the explanations provided when I called telephonic support were unclear, which made it hard to follow the instructions or resolve issues quickly. There were times when the support team seemed unsure or gave conflicting information about the software features or how to use parts of the dialer and database. The automatic updates sometimes introduced changes without much advance communication, which added confusion. On the plus side, the billing and invoicing processes worked as expected without any major issues. Overall, the support did not live up to my expectations in terms of clarity and guidance. Without clearer communication, using the software effectively was harder than it should have been, limiting how smoothly I could run my remote workflows. Therefore, I have to rate this aspect poorly even though some functions operated as intended.