2 out of 52 of 5Verified purchaseSupport and communication
Support explanations were not very clear
My experience with WFHI’s telephonic support has been underwhelming because the explanations provided were often unclear. The support team tried to assist but sometimes used jargon that wasn’t easy to follow. Because of this, I found that I still had unresolved questions after calls. The automatic updates for the software worked fine and didn’t interfere with my setup, which I appreciated. Other features like the training modules and invoicing were straightforward enough. However, the lack of clear communication during support calls led me to rate the experience lower. It felt like I had to figure things out more on my own due to the insufficient guidance.