Support explanations were more confusing than helpful
When I reached out for telephonic support, I expected clear and straightforward answers to my questions about the software's calling tools and database features. However, the explanations given were surprisingly vague and sometimes contradictory, leaving me more confused than before. The representatives did try to resolve the issues but failed to articulate the steps in a way that I could easily understand or follow. The onboarding process was only briefly mentioned in the support calls without any detailed guidance, which was disappointing given the complexities involved. Automatic updates also introduced changes that weren't properly explained over the phone, resulting in unexpected disruptions. While I will concede that the invoicing and payment procedures were outlined adequately, this did little to compensate for the overall lack of clear communication. I found myself spending extra time figuring out solutions on my own, which was frustrating considering I had paid for training and support. In summary, the surprising thing was how confusing the support team's communication was, failing to provide the clarity I anticipated. Clearer, more patient explanations over the phone would have improved my experience significantly and saved time. Until then, I remain cautious about relying on their telephonic support for quick issue resolution.