Support explanations were frustratingly vague, honestly
I have to say, the support and communication around the WFHI software left a lot to be desired. Whenever I called for help, the explanations felt like they were either too generic or overly technical without breaking things down properly. It was honestly tiring to keep asking for clarifications because I didn’t always feel sure about what the next steps were supposed to be. This made setting up or troubleshooting even the simpler parts more frustrating than it had to be. On the plus side, once I got on the line, support was at least available fairly quickly and didn’t leave me waiting endlessly. But that’s about the extent of the silver lining. I just ended up telling my friend that if you’re going to use this software, be ready for a lot of back-and-forth just to get clear answers. It’s like they want to help but don’t quite explain things the way a user really needs. I’m still working through understanding the automatic updates because the support didn’t clarify them well either.