Support explanations were far from clear
To be upfront, I found the support explanations given by WFHI quite lacking in clarity and detail. The staff tried their best to help over the phone, but often the information came across as vague and incomplete. For example, when I asked about how to properly utilize the calling tools and dialer, the instructions I received were not step-by-step but rather general advice, which made it hard to understand exactly what I should do next. I ended up wasting a lot of time trying to piece together the procedures from their partial explanations. Moreover, the onboarding training didn’t seem to fill in those gaps either; it covered the basics but missed going deeper into troubleshooting or advanced use. Even automatic updates created some confusion because I did not get enough guidance on what had changed or how it would affect my workflow. The invoice and payment procedure was probably the clearest aspect, but that’s a fairly straightforward process. Overall, I felt I was left navigating with insufficient directions and had to learn the software’s finer points mainly by trial and error, which made the whole experience more frustrating than it needed to be. I hope they consider improving the support clarity in future updates.