Support explanations were a bit patchy until the end
I had mixed feelings about the clarity of explanations from WFHI’s support team during my experience. Early on, I struggled to get a straightforward answer about how updates would affect my workflow and the database integration. The responses often felt vague or scattered across multiple calls without a clear summary. As someone who prefers precise and thorough information, this was frustrating and made me hesitant to rely heavily on the dialer feature right away. Nonetheless, after several attempts to clarify, the support team eventually provided a more complete and understandable explanation, which helped the moment to finally click for me. That said, the initial confusion about invoicing procedures and payment options also contributed to the challenge in understanding the full scope of the software. Although the telephonic support was polite and willing to assist, it lacked consistency in delivering clear guidance throughout the onboarding phase. In the end, it was a relief to have things explained more clearly, but this could have been improved much earlier to enhance the overall experience.