Support explanations totally missed the mark for me
I was really surprised at how unclear the explanations from support were when I first started using the software. I had expected a clear walkthrough of the sign-up steps, the training modules, and the use of the calling tools and dialer. However, the support team seemed to give me vague answers that didn’t really explain what to do next in the onboarding flow. I kept asking for more details about the database feature and how automatic updates would affect my setup, but the responses often felt scripted and confusing. It was frustrating because I thought I would get a straightforward guide to navigate everything, especially with invoicing and payment processes. Support was polite but couldn’t clarify the main points I needed help with, which made starting the software intimidating. Despite many calls to their telephonic support, I never quite got the clear explanations I was hoping for. Honestly, the whole experience made me doubt whether I could rely on this system without much independent troubleshooting.