Support explanations took way too long to get clear
My experience with telephonic support was frustrating mainly because it took far longer than I expected to get clear answers to my questions. Each time I called, the explanations were somewhat confusing and lacked clarity, which left me having to ask the same questions repeatedly. I appreciated the polite and warm tone of the support staff, but the information I needed was not coming through as straightforwardly as it should. The onboarding process was decent, and the training sessions gave a basic overview, but when unexpected issues arose with the calling tools and the database integration, support could not guide me promptly. Additionally, the automatic updates sometimes introduced changes I wasn’t fully briefed on, creating more doubts. The sign-up and payment steps were fairly simple, and invoices arrived on time, so those parts worked smoothly. Still, the drawn-out nature of support explanations consumed time I had hoped to save by using the software. I am left feeling hesitant to rely fully on the support channel given this experience. It’s unfortunate since the product itself has potential, but communication clarity matters a lot in these contexts.