Support explanations took time to get clear
At first I thought support would just explain things clearly and quickly, but honestly it took a few calls to really get what they meant. Like, at one point I was struggling with the dialer settings, and the explanations felt kind of roundabout and confusing, as if they were using words I didn’t get right away. After a couple more attempts and checking the online guides, the moment it clicked was when someone walked me through the process slowly step-by-step over the phone. That definitely helped, but it was a bit frustrating waiting for that clarity. The rest of the software mostly worked fine and updates didn’t cause much chaos. The sign-up and invoicing were okay, no big issues there. Still, the way things were explained wasn’t always straightforward from the start, so I ended up spending more time than I expected just making sure I understood the basics.