Support explanations took more time than expected
I’ve spent quite some time trying to understand all the details the support team provided. Each time I called, the explanations were thorough but not always concise, which meant repeated clarifications. The telephonic support did respond, but the overall time to get clear answers was longer than I hoped. Meanwhile, the automatic updates rolled out frequently, sometimes adding new features which required more explanations, prolonging my learning curve. The database integration and dialer tools feel solid, though, which is why I kept following up. The payment process explanations were decent, but the invoicing and sign-up details took longer than necessary to become straightforward. Overall, while excellent in effort, the time consumption in support calls and clarifications made me feel weary, especially when I had to explain issues multiple times. I’ll continue using the software, but hope future explanations become quicker and more to the point.