Support explanations took more effort than expected
I was expecting fairly straightforward explanations from the WFHI support team, but it turned out to be a mix. Some calls were clear and helped me understand the software and its dialer features without much confusion. However, other times the details about the database interface and automatic updates were not very clear, requiring me to ask the same questions again. Compared to other training software services I've tried, this was a bit inconsistent. I appreciated that the payment and invoicing process was well explained though, so that part was simpler. Overall, it took some extra calls and patience to get all the needed answers, more than I originally anticipated. While the support team was generally friendly and willing to help, the clarity of communication wasn’t always consistent, and that made the onboarding a little tricky for me.