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Support explanations thik bane par kabhi kabhi unke baare mein confusion bhi hui

2 out of 52 of 5Unverified experienceSupport and communication

Support explanations thik bane par kabhi kabhi unke baare mein confusion bhi hui

Support team ne jo explanations di woh mostly thik thi aur samajh mein aane wali thi. Kabhi kabhi wo clear nahi bane, especially jab update ke baad naye changes batane hote the. Mujhe baar baar unko clarify karna padta tha ki exactly kya badla hai software mein, kyunki har baar explanation thodi different lagti thi. Thoda confusion hota tha jab dialer issue ke baare mein baat karte the. Wo support team generally patient thi, par mujhe lagta hai communication ko zyada concise aur direct hona chahiye tha. Positive ye bhi tha ki har call mein mujhe time mila batane ke liye apne problems explain karne ka, par answer directly solve karne waala nahi hamesha hota tha. Overall, support ki wajah se main frustrated bhi tha aur thoda satisfied bhi. Ye dono cheeze ek sath thi kyunki clarification waisa toh deti thi par baar baar se samjhana thoda boring tha.

Nakul JosephSikkim, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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