2 out of 52 of 5Verified purchaseSupport and communication
Support explanations poor, waste of time
Support communication was disappointing. I found it very difficult to get clear answers or instructions over the phone. Everything was vague and not straightforward, which wasted a lot of my time. They did manage to respond, but the actual explanations were poorly delivered, making it hard to resolve the technical issues I faced. The training and onboarding seemed fine on paper, but without clear support, it got frustrating. No real effort to simplify things or explain in a way that made sense to me. Signing up and invoicing were probably the only smooth parts of the process. Overall, the support could have been much better, especially if they want customers to succeed using the software.