Support explanations: less clear than I expected
I was expecting the telephonic support to clearly explain the steps when I had queries, but the guidance was often more confusing than helpful. Whenever I called for help with the dialer or the database integration, the solutions were sometimes vague and made me feel like I had to figure out the details myself anyway. On the other hand, the sign-up and payment process were quite straightforward and the invoicing was prepared promptly without much hassle. The training materials also provided some clarity, but only if you were willing to spend extra time digging through them. Overall, I felt the support didn’t meet my expectations for clear communication though I did manage to get most issues resolved eventually. The software itself feels generally capable, but better explanation during calls would have improved my experience.