Support explanations left me puzzled
I had high hopes for the telephonic support when I ran into issues, but honestly it didn’t clarify much. The person on the other end used terms I wasn’t familiar with and sometimes repeated instructions in a way that felt roundabout, making me wonder if I was misunderstanding or if they were. I tried to keep up, thinking maybe if I just focused more, I’d get it, but the explanations felt scattered rather than straightforward. I wasn’t sure if the confusion was on my side or if the support process itself was lacking. It made the whole experience frustrating since I depended on understanding the next steps, especially around using the dialer and database features. There was a specific moment when I asked about the automatic updates and got a response that seemed unrelated. Overall, I ended up feeling like the support communication wasn’t as clear as I needed it to be and that didn’t help the onboarding.