Support explanations lacked clarity, disappointing overall
The telephonic support provided left much to be desired in terms of clarity. When I reached out for assistance with setting up the dialer and understanding the database functionality, the explanations I received were often vague and hard to follow. This led to repeated calls and prolonged waiting times without clear resolution. Moreover, the training sessions did little to clarify these points, as they were too generalized and did not focus on my specific issues. Although the billing and payment processes were straightforward, the communication around them was also insufficiently detailed, causing confusion. Overall, the lack of clear and direct explanations from support detracted significantly from my experience and made me question continued use. I expected a higher standard in the assistance available, especially given the paid nature of the software and training services.