Support explanations didn’t match what I expected, left me confused
I was hoping that the telephonic support would clearly guide me through any problems I faced, but sadly it didn’t meet those expectations. When I called for help, the explanations given were often quite vague and left more questions than answers. At times, they seemed to contradict some information I had already gathered from the training materials and the user interface, which only added to my confusion. I expected a more structured approach to communication, where my issues would be understood and addressed clearly. Instead, I felt rushed in some calls while in others I struggled to get a straight answer. On the plus side, the support staff were polite and willing to listen, which was a relief in contrast to how unclear the rest of the communication felt. Despite their efforts, I was ultimately left unsure if I was applying the instructions correctly or if the problems were due to the software itself. The invoicing and sign-up were fine, but the uncertainty in support really affected my experience with ongoing use. I had hoped the assistance would make the learning curve easier, but instead it sometimes made it harder to feel confident moving forward.