Support explanations did not meet expectations
I am quite disappointed with how the support communicated throughout my use of WFHI’s services. When I called or emailed to clarify the use of the dialer and database features, the responses lacked clarity and detail. Instructions often felt vague, leaving me uncertain about the next steps, especially during the onboarding and payment stages. The explanations did not sufficiently address my concerns, which caused multiple back-and-forth exchanges without resolution. Additionally, the invoicing process was not as transparent as I hoped, and the team did not provide adequate guidance to help me understand it better. Overall, the lack of clear, comprehensive information from support made my experience frustrating and failed to meet my expectations of professional assistance.