Support explanations clicked later, but needed patience
Initially, the explanations provided by the support team weren’t very clear. I found myself confused by some of the terminology used in the training sessions and documentation. It took a while and multiple calls before I fully understood how the dialer and database worked together in the workflow. However, once the support finally communicated the steps in simpler terms and gave practical examples during the telephonic assistance, the process became clearer. The onboarding flow eventually made sense after their guidance, though I wish the initial instructions were a bit more straightforward. This delay in grasping the right procedure was frustrating, but not impossible. It really clicked for me only after persistent follow-ups and more detailed support calls when they patiently clarified the confusion. Still, if they could have anticipated these common questions and improved the clarity from the start, the experience would have been smoother. Overall, it worked out, but not without some avoidable hurdles in communication.