Support explanations clear nahi hain
Support line se baat karte waqt mujhe lagaa ki unhone jasbat ko samajhne ki koshish nahi ki. Har baar jab main apni queries ko explain karta tha, toh mujhe lagta tha ki responses generic the aur mujhe detail mein bataya nahi gaya ki actual problem kaha hai. Support agents ne jo instructions diye, woh baar baar alag alag the aur unka follow-up bhi theek se nahi hua. Kabhi response aata tha toh kabhi der se, jisse kaam ruk jaata tha. System ke updates ke baare mein confusion thi, kyunki unhone mujhe clear steps nahi diye ki naye features kaise use karne hain. Subscription aur billing ke bare mein bhi jis tarah se baat hui, woh fully transparent nahi thi. Overall, poori process mein mujhe lagta hai ki communication mein clarity ki sakht zarurat thi. Mere queries ka jo jawab mila, wo adhura ya unclear hi raha. Support se baat karte hue kai baar lagta ki woh zyada information dene mein interested nahi hain. Unka approach thoda structured hona chahiye tha, taki main apne problem ko solve kar sakun. Bas itna hi ki support clarity mein bahut kami thi aur isi wajah se pura experience frustrating raha.