Support explanation: works but could be clearer
From my experience with WFHI support, I would say their explanations were generally adequate for getting tasks done, but sometimes lacked the clarity you might want for more complex features like the dialer and database. The support team did provide the necessary guidance, and their telephonic assistance was responsive enough to keep things moving. However, the training materials could have been a bit more straightforward to reduce the number of follow-up questions I had. The automatic updates helped keep software current, which was definitely a positive. Sign-up and invoicing processes were relatively painless and didn’t add to any delays. Overall, things were functional and workable, but I felt there was room for improvement in simplifying the communication so that less back-and-forth would be needed. That said, the support did their job, so I’m satisfied enough to continue using the system as is.