Support explanation was confusing rather than helpful
Honestly, I found the support explanations quite unclear. At first, I thought it would be easy to understand the steps they were suggesting over the phone, but it turned out to be the opposite. They used a lot of technical terms without proper simplification, which left me more confused than before the call. I appreciate they tried to help, but the guidance was not straightforward. On the other hand, when it came to using the database feature, I found it intuitive enough to navigate on my own without needing extra help. That was the only part that didn't require much support. Overall, if I were to explain this to a friend, I'd say the support communication needs a lot of improvement to be genuinely useful because unclear instructions can waste your time and cause frustration.