Support explained things clearly sometimes, but not always
While dealing with WFHI’s support, I found that the explanations were a bit of a mixed bag. On one hand, some of the people I spoke to really took their time trying to break down complex topics, like how the dialer works alongside the database feature, and that helped me understand the system better. But then occasionally, I felt like the information wasn’t as clear as I hoped — maybe they assumed some prior knowledge that I didn’t have, or just didn’t give quite enough detail on the automatic updates and how they affect my workflow. So I was left thinking, should I just figure this out on my own or ask again? The sign-up and invoicing process was more straightforward though, with clear steps and easy payment instructions, which was a relief. I suppose it’s a bit of a toss-up between patience and confusion when you’re in this setup phase; the support did generally make an effort, but sometimes I wasn’t sure if I fully grasped their answers. It would have been great if the training materials or onboarding also helped to clarify these areas better. Overall, I am cautiously optimistic but still need a bit more clarity.