Support Explained Things Clearly But It Took Some Effort
The customer support team did a good job explaining the features and the software, especially during training sessions. They walked me through the various tools like the dialer and database step-by-step, which helped me grasp how to run remote workflows more effectively. However, getting all the information required several calls and emails. Some of the instructions were repeated because I had to make sure I understood perfectly, and occasionally their answers felt a bit vague. There was also a lack of a single comprehensive guide encompassing everything from sign-up through invoicing. While the support was generally helpful and straightforward, I felt it took a consistent effort to follow through all the guidance without confusion. Still, I appreciate that they were patient and willing to clarify each time I asked. Overall, I would describe the support as clear but needing persistent communication from my side to fully benefit from the software and training.