Support explained things, but it took a while
There was one time I called the telephonic support because I wasn’t sure how to use the dialer alongside the database feature. The person I spoke to was quite patient and broke down the steps clearly, which I appreciated. However, outside of that instance, a lot of my questions took a long time to get answered, and some explanations were a bit vague. It sometimes felt like the support team assumed I already knew certain details, so I had to ask multiple times for clarifications. The sign-up and invoicing process was mostly straightforward, which was a relief, but occasional delays in getting responses made ongoing communication slower than expected. I didn’t find the onboarding instructions very thorough, so without that phone call, I might have struggled more. Overall, I had mixed feelings. At their best, the support was helpful and clear, but other times, it felt like there wasn’t enough detail or timely follow-up.