Support explained the technical details well but could improve response time
When I had to contact support about the dialer not syncing properly with the database, I found their explanations pretty clear and straightforward. They walked me through the troubleshooting steps in a way that made it easier to understand what was happening behind the scenes. However, the timing of their responses could have been better. Sometimes, I found myself waiting longer than I expected for callbacks or follow-ups, which threw off my workflow a bit. On the plus side, once they got back to me, the information they shared was helpful and detailed. So, it’s a bit of both: clear communication paired with a response time that needs improvement. I think if they tightened up the speed of their support, the overall experience would be much higher. For now, the quality of explanations keeps me satisfied despite the delays.