Support explained the calling tool well, dialer setup needed more clarity
So I was pretty happy with how the telephonic support walked me through setting up the calling tool itself. They broke down the steps in a way that made sense, and I could get the hang of placing calls quickly enough. But when it came to activating the dialer feature, things got a little confusing. The instructions felt scattered, and I wasn’t sure if I had to do extra steps or if it would auto-configure. It’s like some parts were crystal clear, and others left me guessing, which was a bit frustrating after the positive start. The database feature overview was decent, but the communication around automatic updates was kinda lacking. I was left wondering what exactly got updated and how that might affect my workflow. Overall, the support team was helpful but uneven in how they conveyed info. I’m giving it three stars because I learned quite a bit and got some good assistance, but they definitely could improve on consistency and anticipating where users might get stuck in the onboarding process.