Support explained some things well, others not so much
While I was initially hopeful about the support, my experience was a mixed bag. On the positive side, when I had urgent questions, they did provide useful answers and were polite on the phone. However, many explanations felt rushed and lacked clarity, which left me a bit confused when trying to navigate the software and payment system afterward. It was good that they responded quickly, but sometimes the technical details didn’t come across clearly, so I had to ask again. The telephonic support seemed eager to help but wasn’t always able to break things down in a way that really made sense to me. Even with training sessions, some parts were only partially clear, which meant I was left guessing for other parts. Still, there were enough helpful moments that I didn’t feel completely lost. Overall, it was a frustrating but somewhat positive experience—help was there but not consistently easy to follow. I wish the explanations could have been a little more detailed and straightforward next time.