Support explained some things well, but left several gaps too
I reached out to WFHI support several times expecting clear explanations, but my experience was mixed. On the positive side, the telephonic support representatives answered my general queries about the calling tools and dialer patiently, and the basic setup steps were moderately clear over phone calls. However, when I sought help regarding some technical glitches during automatic updates, the explanations got quite vague and I struggled to understand their suggestions. They did attempt to guide me through the database feature, but their communication lacked the depth and clarity I needed. In particular, some of the billing and invoicing details were not fully clarified despite multiple calls. I appreciate that the support team was polite and tried to assist, but the technical language and some missing details made it frustrating at times. Overall, while the communication was adequate for routine questions, it fell short when I needed specific help. This mix of good and bad communication means I would hesitate to rely on support for complex issues in the future.