Support explained one part well but left most things unclear
During one call to the support team, they clearly explained how to use the dialer and calling tools, which was helpful. That part really stood out because it gave me a solid grasp of that feature. But beyond that, many of my other questions received vague or confusing answers. For example, when I asked about some aspects of the database integration and how payments synchronize with invoices, the explanations weren’t very clear, and I ended up having to figure out some details on my own. The overall communication felt inconsistent—sometimes helpful, mostly uncertain. The lack of clear, detailed guidance across the board left me guessing rather than confident in how to effectively manage all parts of the software. Still, I appreciated that one clear explanation from support because it at least provided a foundation for using the calling tools well, which I rely on a lot.