Support explained most things clearly but lacked proactive follow-up
The support team was pretty clear and thorough when I called to clarify features related to the database and dialer. They walked me through the setup step-by-step, making sure each part was understood. The explanations were quite balanced, neither overwhelming nor too vague, which helped reduce confusion. I appreciated how they made the invoicing and payment processes easy to grasp during our communication. However, while the telephonic support was timely and quite helpful, I did feel a bit of a lack in proactive follow-up after the calls. Sometimes I was left waiting for confirmation or reminders that never came, so I had to reach out again on my own. The automatic updates ran smoothly with no glitches and made using the software less burdensome. Overall, the communication from the support side was good and mostly resolved my concerns, but adding a system for follow-up or progress checks would boost the experience considerably. Still, I would rate it positively since the clarity and patience during phone calls were key factors in my successful setup and ongoing usage.