Support explained invoicing clearly, minor confusion on updates
Overall, I found their telephonic support to explain the invoicing procedures clearly and without much jargon, which helped me get through the administrative phases easily. The person on the call was patient and walked me through each step calmly. Where things were slightly less clear was in how automatic updates would impact my ongoing work. The explanation given was somewhat vague, and I felt a bit cautious about applying the changes without fully understanding the implications. Despite this, the software itself functioned well and the other parts of support communication were helpful. I think it was just this one aspect that stood out as needing a bit more clarity or thoroughness, but for all the main tasks like sign-up, training access, and the dialer setup, their explanations were adequate to proceed confidently.