Support explained clearly, but it took a bit longer
WFHI's support team did a good job breaking down the software features and training materials in a way I could understand. When I called for help setting up the dialer and sorting out the database functions, their explanations were straightforward and practical, which really helped me get going. However, I noticed that it sometimes took a bit longer than I would have liked before I could get connected to the right support person, which did slow things down slightly. Once I was talking to them, the guidance was clear and helped me resolve most issues without needing to go back and forth too many times. The automatic updates also complemented their advice by keeping the software running smoothly. So, while the pace of support response was a small drawback, their clear communication managed to get the job done effectively in the end and helped me make the most of the training and tools provided.