Support experience was thodi alag from my expectations
Initially mujhe laga tha ki telephonic support will be clear aur quick, especially because software and training dono thode technical hain. Lekin jab main contact kiya, unhone kaafi patience dikhayi aur attempts kiye mere doubts clear karne ke. Par kuch baar lagta tha ki unka solution mere problem ke liye exact nahi tha, jis wajah se thoda confuse feel kar raha tha main. Communication thi polite aur respectful, par clarity thodi kam thi in some technical steps. Support calls ke dauraan mujhe lagta tha ki they were trying to help but same waqt mujhe fully confident nahi banaya ke sab cheezein sahi tarah samajh mein aa gayi hain ya nahi. Automatic updates ne kabhi kabhi software ke behavior ko unexpected bana diya, jise samajhna muskil tha support ke bina. Overall, mujhe laga tha support zyada effective hoga but woh satisfactory tha, par itna nahi ki main poori tarah relax ho jaun iske baare mein.