The support service involved more waiting and repetition than I expected, making the experience less

The support service involved more waiting and repetition than I expected, making the experience less

The support service involved more waiting and repetition than I expected, making the experience less efficient. Whenever I encountered issues with the database integration or the calling dialer, I had to spend a significant amount of time on hold before reaching a representative. Once connected, explanations were often lengthy and sometimes repeated information I already knew, without offering new insights. This made resolving my queries more time-consuming than necessary. Furthermore, some calls had to be repeated because the support person needed to escalate the issue, which added to frustration. While the invoicing and payment process was handled quickly and without complication, it was the support interactions that left a negative impression. Automatic updates were generally trouble-free, but the waiting times and repetitive nature of telephonic support overshadowed other positive aspects. Overall, I found the support less helpful than expected and would not count on fast resolution during stressful times.