3 out of 53 of 5Verified purchaseSupport and communication
Support experience was mixed; I'd consider trying again
I found the support to be a blend of helpful and somewhat disappointing. Initially, I expected quicker responses and a bit more proactive communication during the setup phase. Some of the telephonic support calls were clear and informative, which helped me proceed with the software installation smoothly. However, other times, the support felt a bit generic and less tailored to my specific issues, leading to some delays. The overall communication matched expectations in clarity but fell short on responsiveness in a few instances. Despite these ups and downs, I might consider purchasing and using their services again given the potential benefits and the helpful elements of their support system.