Support experience was mixed, but manageable
I went through the initial onboarding and paid for the subscription without problems. The software’s database worked without crashes, and the calling tools including the dialer operated mostly as expected over my trial week. Telephonic support was generally responsive, though I sometimes had to wait longer than anticipated for an answer. The training materials helped me understand the essential features, but occasionally the instructions weren't as detailed as I would have liked. While I did feel confident handling routine tasks like invoicing and making calls after some practice, the occasional delays and unclear training content made the overall experience neither frustrating nor seamless — rather somewhere in the middle. Automatic updates were beneficial for keeping the system current without manual effort. In summary, the things that worked went well enough to continue using the software, but a few rough edges in support and training made it a mixed experience for me.