Support experience was mixed but I'll try again if needed
My experience with support was a bit of a rollercoaster overall. Initially, I reached out with a couple of questions about setting up the calling tools. The representative was polite and answered promptly, which was reassuring. Then, I attempted to resolve a problem related to database syncing, but things weren't straightforward. There were delays while they escalated my issue internally, so I had to follow up a couple of times before getting a clear answer. Eventually, the problem was fixed, but it took a few days longer than I wished. The telephonic assistance was useful in principle, but the waiting on hold and repeating my explanations felt a bit frustrating. That said, once the issue was resolved, I was able to continue with minimal disruption. Based on this, if I encounter any further difficulties, I'd reach out again, knowing it might take some persistence. All in all, the support was a mix of helpful and slow at times, but not bad enough to put me off completely.