Support experience was disappointing overall
Initially, I found the support setup somewhat okay; their onboarding phone support was clear enough to get me started. However, that positive feeling quickly faded as days went by. Daily operations with the software highlighted several communication gaps and slow response times. When I encountered issues with the dialer not logging calls properly, repeated requests for assistance were met with delayed and generic replies. The training was rather basic and did not prepare me well for troubleshooting real-time problems. Automatic updates sometimes changed interface elements without prior notice, causing confusion and disrupting workflows. Telephonic support quality dropped during busy days, requiring multiple calls to resolve simple issues. The database feature often loaded slowly, impacting my ability to manage contacts effectively. Billing and payment inquiries also took longer than expected to process, which affected tracking invoices. Invoicing was clear but follow-up on discrepancies was inefficient. I cannot say the support system was entirely bad, as their sign-up and initial onboarding flow were smooth. Still, the overall communication and assistance left much to be desired, making daily use more frustrating than it needed to be.