Support experience was disappointing
Reflecting on my experience with the support team, I recall frequent delays and repeated explanations that added to my frustration. Each time I reached out for help, I had to spend time describing the same issue over and over, as if they had no record of previous conversations. The waiting times were long, and sometimes calls were disconnected without resolution. It felt like the support did not really understand the urgency of the matters, which were crucial for my daily workflow. There was also no real follow-up from their side after promises to get back to me. Overall, the communication was ineffective and I found myself abandoning attempts to get assistance at several points. This experience highlighted a significant gap between what a customer might expect from prompt support and the reality I faced here. While the software itself had potential, the lack of reliable help when issues arose made my use of the platform difficult and disappointing.