Support experience was decent but I’m not sure if I’ll choose it again
I went into the support expecting it to be very efficient based on what I read beforehand, and honestly, my experience was mixed. The team was generally polite and telephonic assistance was available without much wait, which was a positive. They explained some technical parts of the software clearly, especially the dialer setup during initial calls. However, when it came to more specific questions about the database features and invoicing, the explanations seemed a bit rushed and I was left trying to figure out some steps by myself. The training had prepared me partially but not completely for all scenarios. I appreciated the effort and the basic help was fine, but I found myself repeating some queries multiple times. Considering this, while I wouldn’t dismiss WFHI’s support altogether, I am somewhat hesitant about relying on it again for more complex issues because I felt the clarity was not consistent throughout the interaction.