Support experience was a mix of hits and misses
I expected the WFHI support and communication to be smooth based on the initial presentations. The telephonic support was generally responsive and helpful, answering most of my questions adequately and sometimes even anticipating what I needed next. However, sometimes the info provided felt a bit generic or scripted, not quite tailored to my specific issues with the dialer or database features. There were moments when I thought the person on the phone understood my problem fully, and then moments when I had to clarify repeatedly. The priority assistance promised was active, but sporadic delays made some follow-ups stretch longer than I expected. On the positive side, the automatic updates often resolved issues without me needing to call in again. So overall, the support was decent but didn’t consistently meet the expectations set beforehand — a blend of responsiveness and occasional frustration.