Support experience was a mix but overall manageable, bas feel to it
Woh baat toh hai ki jab main WFHI ke telephonic support se baat kar raha tha, tab mujhe apne aap bhi kaafi cheezein samajhni padi. Support team ne zaroor madad ki, par har baar unhone pura solution dena toh nahi kiya. Sometimes calls thodi lambi lagti thi, aur mujhe khud bhi kaafi try karna padta tha problem ko samajhne ke liye. Lekin jo responsive hone ki koshish woh log karte hain, wo mujhe acha laga. Kabhi kabhi toh lagta tha ki agar thoda aur clear guidance milta toh jaldi ho jata kaam. Training content accha tha aur software ke updates bhi automatic the, jis se smooth experience bana. Payment aur invoicing process simple the, jahan mujhe zyada sochna nahi pada. Overall, mujhe feel hota hai ki yeh thoda effort maangta hai, par support ka approach itna bura nahi tha. Toh poore experience pe jo main kahunga, woh hai "Manageable with extra effort" - matlab straight forward nahi, par doable hai.