Support experience was a letdown compared to what I've used before
Honestly, the support here didn’t measure up at all to what I’m used to with other platforms. I was expecting a more streamlined communication flow and faster resolution times, but calls often took longer and responses felt somewhat generic or scripted. I found myself repeating details of my problem multiple times during different interactions, which was frustrating and time-consuming. The telephonic assistance lacked the proactive approach I had hoped for and, unlike other services, I didn’t feel like my concerns were being fully understood or prioritized. The tools themselves seem alright after you figure things out, but when you hit a snag, the support feels like a bottleneck rather than a help. Automatic updates didn’t impose much interruption, which is good, but they also didn’t seem to come with much clarity or guidance on changes, making some things confusing. Overall, I would say this level of support isn’t the kind that builds confidence or trust, especially if you need a responsive team behind the software. It just didn’t live up to my expectations based on past experiences with similar remote workflow tools.