3 out of 53 of 5Verified purchaseSupport and communication
Support experience was a bit up and down overall
Talking about support, I felt quite mixed by the time my queries were addressed because some parts worked well while others didn’t quite hit the mark. For example, getting initial guidance over the phone was efficient and I appreciated the patience, but when it came to specific database questions, the answers weren’t always clear or precise, which left me a bit unsure. The training materials helped, but I sometimes wished for more direct communication. Overall, the whole support experience felt neither fully satisfying nor entirely frustrating, and I’m still unsure how confident I feel about troubleshooting without help going forward.